Shipping policy

Orders will be processed within 1-3 business days. Orders will be shipped Monday-Friday, excluding federal holidays within Canada. Packages do not require a signature upon delivery.

 

Expedited Parcel Expedited Parcel USA International Parcel Air International Parcel Surface Priority Regular Parcel Small Packet International Air Small Packet International Surface Small Packet USA Air Tracked Packet International Tracked Packet USA Xpresspost Xpresspost International Xpresspost USA

Shipping costs are calculated at the checkout

Orders are shipped out directly from our warehouses in Korea, Canada and Italy and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 3-14 business days for your order to arrive (depends on the remoteness of your address from our warehouse).

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

Cancelling or Canceled Orders: Eligible for full refund, including S&H, ONLY if cancelled prior to shipping. We cannot process claims, refunds or additional requests once package is in transit with the carrier. You have 30 minutes to cancel your order.

Still have questions? Please write to us by e-mail: support@tresselle.ca